Prepare payment issues, such equally declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a problem with your payments profile.

Find the result you lot're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Endeavor these suggestions to resolve the outcome:

  • If this bulletin is followed by instructions for submitting boosted information to us, please practice so. The other steps listed are unlikely to resolve this result.
  • Bank check whether the billing accost for your payment method (such equally a credit menu) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments eye, and effort the transaction once more.
  • Try using a Google Play gift bill of fare to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop figurer, endeavour the transaction using the Google product'south website.
    • If you're using a mobile device, endeavor using the product'south mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Attempt signing in to an existing Google account and placing the society over again.
    • Try creating a new Google account if you don't already have 1 and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired card"

Bank check to run across if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Annotation: These steps besides apply if yous run into the error message "Your payment didn't go through. Please effort a different payment method or try once again later."

Endeavor the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update information technology in the Payments heart, so try your purchase again.
  2. Make sure you have enough coin in your business relationship for the buy.
  3. If you're nevertheless having issues, contact your banking company to meet if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an outcome with your account"

If you see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more data to protect your account against fraud.
  • We need a little more information to comply with European union law (European customers merely).

To gear up the result, effort the following:

  1. Go to the Payments center.
  2. Have activity on whatever errors or requests in the payments heart.
    1. You might demand to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

"Unable to process payment: Low menu residue"

You might non have plenty funds in your account to make the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the menu before you can utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary accuse on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which menu yous want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than ii days: Expect upwards to 2 days.
    • If more than 2 days: Check your carte statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "menu is ineligible"

You tin't apply this card for this purchase. Try to make the purchase once more with a different card.

If the carte du jour you lot desire to employ isn't listed, follow the on-screen instructions to add a new bill of fare.

Airtight payments profile

Larn more about what to do if you temporarily or permanently airtight your payments profile.

If you're still having problem, contact back up.

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